Ticketing Tool
Click through to raise a technical case via our ticketing tool. You will need a username and password.
If you have a StreamOne operational support request such as a query with the billing or provisioning of your service, then please contact businessexperiencesu@techdata.com.
How and when you can access support depends on the Cloud Support Service plan that you have.
| Service Level | Access Hours | Incident MAnagement Hours | Live Chat | Telephone | Ticketing Tool | |
|---|---|---|---|---|---|---|
| Basic | 24/7 | 9am - 6pm | ✓ | |||
| Professional | 24/7 | 24/7 | ✓ | ✓ | ✓ | ✓ |
| Elite | 24/7 | 24/7 | ✓ | ✓ | ✓ | ✓ |
If you are not sure what support plan you have please email us.