24/7 Technical Support

 
 

Tech Data Cloud Support Services

Tech Data's Cloud Support Services (CSS) allow you to provide exceptional customer support to your customers with certified technicians. Tech Data provides support levels 1, 2, and 3 on resolution and escalation. Support services include account provisioning, break/fix, configuration issues, troubleshooting and FAQs, updates, performance and much more.  Tech Data offers multiple options for support, including a monthly subscription or on a pay-per-ticket basis.  White-label options are also available.

Access to Support

Support can be accessed by either e-mail, telephone, ticketing tool and live chat.

  • E-mail and Live Chat are available in all European languages 24/7
  • Telephone support in English is available 24/7
  • Telephone support in German, French and Spanish is available 9am-6pm CET 

For further information on how to access our support services download our datasheets below. 

24/7 Technical Support Content


Cloud Support Services for Microsoft

Learn more about our support services for Microsoft

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Cloud Support Services User Guides

User guides for the CSS ticketing tool and live chat tool

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